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What Is Bulk SMS? A Plain-English Guide for Malaysian Businesses.
The foundation guide.
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Bulk SMS Guides for Malaysian Businesses. Straight Answers on SMS, OTP and WhatsApp.
Globe's resources hub collects practical guides on bulk SMS, OTP and WhatsApp for Malaysian businesses, from pricing and sender IDs to consent and compliance. Every guide is written by the Globe team and shows a last-reviewed date. Start with the question you have, then follow the guide to the right Globe product or tool.
A bulk SMS guide is a plain-English explainer that helps a business understand how to send, price and manage text messages to customers.
What is a sender ID?
SMSWhatsAppOTPCompliance
How sender IDs work in MalaysiaSMSLast reviewedBy the Globe team
SMS or WhatsApp: which to useWhatsAppLast reviewedBy the Globe team
Consent and compliance basicsComplianceLast reviewedBy the Globe team
All examples are illustrative.
Plain-English guidesFree templatesFree tools
Free bulk SMS tools and templates
Free tool
SMS cost calculator
estimate your SMS cost with the calculator on the pricing page.
Open calculatorChannel chooser
Planned resource
not sure whether to use SMS, OTP or WhatsApp? Answer three questions.
SMS template library
Planned resource
order confirmations, appointment reminders, payment reminders and more. Short, clear and ready to adapt. Templates are original Globe copy designed to avoid links and personal-data requests.
Provider checklist (PDF)
Planned resource
10 questions to ask any business SMS provider before you sign.
Frequently asked questions
What topics do Globe's guides cover?
Bulk SMS, OTP and 2FA, WhatsApp Business API, Malaysian messaging compliance, e-commerce messaging, business growth and developer integration.
Who writes the guides?
The Globe team, which has 20 years of experience in Malaysian messaging.
How do I know a guide is current?
Every guide shows a last-reviewed date.
Are the tools and templates free?
Yes. Globe offers free templates and checklists.
Can I suggest a topic?
Yes. Tell us what you would like us to cover through the contact page.