One inbox.Every channel covered.
Keep sales, marketing and ops connected to customers across Malaysia — on whichever channel each audience actually answers.
What you gain by going multichannel
Reach more kinds of customers
Younger audiences lean WhatsApp; older ones lean SMS — reach both without switching tools.
See what actually works
Delivery rates, open rates and response time per channel, so you know where to put your effort.
Let customers pick their channel
Convenience follows choice — satisfaction follows convenience.
Up and running, fast
Each channel works independently, so setup never demands a heavy technical lift.
Never lose a customer to a dead end
If a WhatsApp recipient isn't reachable there, we fall back to SMS automatically.
Built-in backup channels
One channel going down never stops the message getting through.
Every channel your customers use
SMS
Universal reach, the highest open rate, no internet required — still the most reliable channel across rural Malaysia.
Malaysia and the region's most-used messaging channel, via the Globe Bulk SMS WhatsApp Business API.
LINE
The dominant messaging channel across Japan, Taiwan, Thailand and Indonesia — relevant for Malaysian brands with regional audiences.
Viber
Strong presence in Eastern Europe and parts of Asia, with strong customisation and privacy features.
LINE spotlight
The app that was originally developed as an emergency solution during the Tōhoku earthquake on 2011 has now gained much popularity in South Asia countries especially Japan, Taiwan, Thailand and Indonesia market.
Key features of LINE Official Account
Strategize your communication flow with step messages, so the right message reaches customers in the right order.
Bring every channel into one inbox
Reach more customers and keep every conversation in sync.